Yahoo Sucks Slightly Less - An Update

May 2nd, 2006 Jackie

I’m compelled by my sense of industry chivalrousness to post an update on the Yahoo campaign-going-dark situation which alleviates Yahoo of some blame. It turns out that the IO which was faxed four days ago (for the May flight dates), had the wrong account number associated with it.

 Not only that, but the Yahoo rep who helped me today called me back three times (a minor miracle) and ultimately assured me that the correct IO (which I refaxed this afternoon) had been received by their accounting department.

So, oops, on my part for the wrong account number.

Yet Yahoo’s customer service still sucks in so many ways. Let’s count them, shall we?

1. If there was a problem with the original IO back on 4/26, why didn’t anyone from Yahoo give me a ringy dingy to let me know?
2. How come it took the rep ALL DAY to call me back and let me know there was a problem with the same IO, which I refaxed today?
3. Why does it take 24-48 hours for a campaign to go back online when an IO is involved anyway?
4. My campaign is still dark.

Is it just  me? I know it can’t just be me.

Entry Filed under: E-Marketing Advice